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Sevottam

 

 

 
 

The concept of ‘Sevottam’ envisages implementation of guidelines made under the “Service Quality Manual” issued by DGICCI, New Delhi. These guidelines would help in creating an integrated ‘Sevottam system’ for implementation, monitoring and review of Citizen’s Charter; receipt, readdress and prevention of public grievances; and customers, employees and infrastructure based service delivery capability. The Air Cargo Import Commissionerate has been selected for the implementation of ‘Sevottam’.

 
 

 

Related Documents

>> Sevottam Manual

>> Citizen Charter

>> Certificate